AirCastPro 3 Troubleshooting Guide: Unable to Print

If you are unable to print from your AirCastPro 3, follow the steps below to identify and resolve the issue.

Step 1: Connect to AirCastPro

• Make sure your iPad is connected to the AirCastPro hotspot

• Open a web browser and go to:

  • http://aircastpro.local

  • or http://192.168.4.1

Step 2: Test the Printer Connection

• Ensure your printer is powered on and connected

• From the AirCastPro General Settings page:

  • Go to Menu > Printers > Test Print

If the test print is successful:
Your printer and AirCastPro are working correctly. Proceed to Step 4.

If the test print fails:
Continue to Step 3.

Step 3: Reset Printer Connection

• From the AirCastPro General Settings page:

  • Go to Menu > Printer Reset

• Wait up to 30 seconds for AirCastPro to detect and add the printer

If the printer is not detected:
See Appendix A

Step 4: Restart the iPad

If the test print worked but you still cannot print from your app:

• Restart your iPad:

  • Go to Settings > General > Shutdown

  • Or visit: https://support.apple.com/en-us/101603

Step 5: Test Printing from Your App

• After restarting, verify you are still connected to the AirCastPro hotspot

• Try printing again from your photo booth app

• It may help to reselect or reset your printer within your app’s settings

If printing still fails:
Proceed to Appendix B

Appendix A: Printer Not Detected

If your printer is not detected after a reset:

1. Power cycle AirCastPro:

   • Unplug the unit

   • Wait 10 seconds

   • Plug it back in

   • Wait 1 minute

2. Perform Menu > Printer Reset again

If the printer is still not detected:

• Check for printer errors (paper, ribbon, jams, etc.)

• Try a different USB cable

• Try a different USB port on AirCastPro

Note: Faulty USB cables are a common cause of connection issues.

Appendix B: AirPrint / App Troubleshooting

To determine if the issue is app-related:

1. Open the Camera app on your iPad

2. Take a photo

3. Tap the photo preview

4. Tap the Share icon

5. Select Print

6. Choose your printer and print

Results:

If the photo prints successfully:

• The issue is with your photo booth app

• Open your app and reselect the printer in its settings

If the photo does NOT print or no printer is available:

• Confirm you are connected to the AirCastPro hotspot

• If connected and still unable to print, contact support

Need Help?

If you continue to experience issues, contact support:

Email: support@aircastpro.com