AirCastPro AirCastPro Support Center Knowledgebase
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Where can I get support?

AirCastPro is available from a limited number of authorized dealers and must pass a rigorous, in-depth service certification in order to become an authorized dealer. In other words, our dealers are experts when it comes to all things AirCastPro. Co

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My iPad shows No Internet Connection when connecting to AirCastPro

When first setting up your iPad with AirCastPro this message is expected. This is a informational message from iOS letting you know that the AirCastPro wireless network does not provide a connection to the internet. Once you go to your AirCastPro's General Settings page and connect to your external ...

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Cannot connect to AirCastPro Hotspot in heavy wifi traffic areas (iOS) - Unable to join the network

If you are receiving the below error when connecting to AirCastPro, disable private wi-fi address. Unable to join the network "AirCastPro"This network is operating on Wi-Fi channels in use by several other nearby networks. Disable Private Address in Settings -> Wi-Fi -> tap the ‘i’ icon next t...

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Can't change the print size: Fujifilm ASK-300

Some users have reported that the print size option does not populate in AirCastPro II's printer edit dialog window. This can happen if AirCastPro does not receive a usable query response from the printer driver. Workaround Power off or disconnect your ASK-300 printer from AirCastPro. In the AirCast...

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AirCastPro™ II vs. AirCastPro™ II Express Edition: What's The Difference?

The Global Chip Shortage has affected everyone from auto manufacturers to cell phone makers. We've done our best to balance cost and supply, but the shortage has inevitably forced us to move to a new hardware platform sooner than planned. Introducing AirCastPro™ II Express Edition hardware   AirCast...

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Where do I go to setup my AirCastPro™?

Once you have joined the AirCastPro™ wireless network open your browser and go to http://AirCastPro.local or http://192.168.4.1  

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I setup my printer with AirCastPro™ but I can no longer print.

The most common cause for this is changing the USB port your printer is plugged into. Remove and re-add your printer by going to the setup and configuration page at http://AirCastPro.local or http://192.168.4.1

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When printing to my HiTi P520/525 printer print jobs do not leave the print queue.

Upgrade your HiTi P520/525 to the latest firmware.

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Forgot Administrator Password: How to reset

Applies to AirCastPro v1 and AirCastPro II Forgot your Administrator Password?

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I am having trouble connecting to my mobile hotspot.

We recommend removing any special characters and spaces from your hotspot name (SSID) and password. Ensure the external wifi dongle is attached (see below).

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What is the best setup for printer pooling?

If you have two different printers, always add the fastest (primary) printer first. Also for printer pooling to activate you need to send several photos at one time.

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What Printers will AirCastPro™ support?

AirCastPro™ supports the following printers: Sinfonia™, Citizen™, Mitsubishi™, Hiti™, FujiFilm™, and DNP™.

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What platforms does AirCastPro™ Support?

AirCastPro™ supports iOS, Android, Mac, Windows

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Printing Issues

I can’t Print! There are several possible reasons why you may not be able to print with your AirCastPro™. This article covers several common issues.

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Getting mDNS Resolution to work on Windows

If you are having trouble connecting to AirCastPro using the http://AirCastPro.local address with your Windows web browser, there are a couple of ways to fix this.   Install iTunes iTunes installs Apple's Bonjour for mDNS resolution with iTunes.   Install Bonjour If you don't want to instal

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AirCastPro Replacement Power Supply

Your AirCastPro can suffer from erratic behavior if it does not have adequate power. Please only use the recommended power supplies listed below. AirCastPro and AirCastPro II AirCastPro II Express Edition

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Is AirCastPro II Express Hardware Certified?

Regulatory Compliance Product Name: ACPX AirCastPro™ II Express Edition AirCastPro™ II Express OEM Components made in China by Shenzhen Xunlong Software Co., Ltd.Assembled in the USA by Allen Christopher Software & authorized distrib

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Does AirCastPro support iOS 17?

10/13/2023 update:iOS 17 has introduced serious AirPrint issues. We recommend avoiding the iOS 17 upgrade if possible. If you are having issues please try the below workaround:We recommend changing the camera capture mode to "Most Compatible". To change this go to Settings > Camera > Formats &...

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