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Where can I get support?

You can contact AirCastPro directly by emailing support@aircastpro.com.  

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AirCastPro 3 Available Print Sizes by Media: DNP Printers

**Table reflects sizes supported by AirCastPro 3, not media availability. DNP Printers

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AirCastPro 3 Available Print Sizes by Media: Citizen Printers

**Table reflects sizes supported by AirCastPro 3, not media availability. Citizen Printers

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My iPad shows No Internet Connection when connecting to AirCastPro

When first setting up your iPad with AirCastPro this message is expected. This is a informational message from iOS letting you know that the AirCastPro wireless network does not provide a connection to the internet. Once you go to your AirCastPro's General Settings page and connect to your external ...

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iOS / iPad OS 17 Printing issues, Blank Prints

Several printing issues have been identified since the release of iOS 17: printer visibility issues, generic page size issues, and blank prints. Apple has addressed these issues with the release of iOS 17.4.We strongly recommend all iOS users upgrade to version 17.4. Notes:Apple will now send your H...

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Android 14 Printing Issues

Android 14 is going through similar issues as iOS17 regarding printing. Downloading the free Mopria App from the Google Play Store will restore printing. The Mopria setup can be found here:    https://youtu.be/gwrXPyuzoxk?si=2Xy-lqWwCdQk5M2S

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Using event venue wifi - best practices

It's always best to avoid using venue wifi, whether you need to print or not. Bringing your own wifi access that you can manage is strongly advised. Venue wifi tends to be sluggish and may have security measures that interfere or block AirPrint on your AirCastPro. We see this a lot. We suggest purch...

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Cannot connect to AirCastPro Hotspot in heavy wifi traffic areas (iOS) - Unable to join the network

If you are receiving the below error when connecting to AirCastPro, disable private wi-fi address. Unable to join the network "AirCastPro"This network is operating on Wi-Fi channels in use by several other nearby networks. Disable Private Address in Settings -> Wi-Fi -> tap the ‘i’ icon next t...

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Can't change the print size: Fujifilm ASK-300

Some users have reported that the print size option does not populate in AirCastPro II's printer edit dialog window. This can happen if AirCastPro does not receive a usable query response from the printer driver. Workaround Power off or disconnect your ASK-300 printer from AirCastPro. In the AirCast...

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AirCastPro™ II vs. AirCastPro™ II Express Edition: What's The Difference?

The Global Chip Shortage has affected everyone from auto manufacturers to cell phone makers. We've done our best to balance cost and supply, but the shortage has inevitably forced us to move to a new hardware platform sooner than planned. Introducing AirCastPro™ II Express Edition hardware   AirCast...

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Where do I go to setup my AirCastPro™?

Once you have joined the AirCastPro™ wireless network open your browser and go to http://AirCastPro.local or http://192.168.4.1  

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I setup my printer with AirCastPro™ but I can no longer print.

The most common cause for this is changing the USB port your printer is plugged into. Remove and re-add your printer by going to the setup and configuration page at http://AirCastPro.local or http://192.168.4.1

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When printing to my HiTi P520/525 printer print jobs do not leave the print queue.

Upgrade your HiTi P520/525 to the latest firmware.

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Forgot Administrator Password: How to reset

Applies to AirCastPro v1 and AirCastPro II Forgot your Administrator Password?

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I am having trouble connecting to my mobile hotspot.

We recommend removing any special characters and spaces from your hotspot name (SSID) and password. Ensure the external wifi dongle is attached (see below).

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What is the best setup for printer pooling?

If you have two different printers, always add the fastest (primary) printer first. Also for printer pooling to activate you need to send several photos at one time.

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What Printers will AirCastPro™ support?

AirCastPro™ supports the following printers: Sinfonia™, Citizen™, Mitsubishi™, Hiti™, FujiFilm™, and DNP™.

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What platforms does AirCastPro™ Support?

AirCastPro™ supports iOS, Android, Mac, Windows

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Printing Issues

I can’t Print! There are several possible reasons why you may not be able to print with your AirCastPro™. This article covers several common issues.

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Getting mDNS Resolution to work on Windows

If you are having trouble connecting to AirCastPro using the http://AirCastPro.local address with your Windows web browser, there are a couple of ways to fix this.   Install iTunes iTunes installs Apple's Bonjour for mDNS resolution with iTunes.   Install Bonjour If you don't want to instal

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AirCastPro Replacement Power Supply

Your AirCastPro can suffer from erratic behavior if it does not have adequate power. Please only use the recommended power supplies listed below. AirCastPro and AirCastPro II AirCastPro II Express Edition and AirCastPro 3

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Is AirCastPro II Express Hardware Certified?

Regulatory Compliance Product Name: ACPX AirCastPro™ II Express Edition AirCastPro™ II Express OEM Components made in China by Shenzhen Xunlong Software Co., Ltd.Assembled in the USA by Allen Christopher Software & authorized distrib

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Does AirCastPro support iOS 17?

10/13/2023 update:iOS 17 has introduced serious AirPrint issues. We recommend avoiding the iOS 17 upgrade if possible. If you are having issues please try the below workaround:We recommend changing the camera capture mode to "Most Compatible". To change this go to Settings > Camera > Formats &...

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In iOS 17 photos printing blank or white

This is a known issue with iOS 17 and all AirPrint printers. This effects all AirPrint printers, this issue is not due to AirCastPro. If you are having issues please try the below workaround:We recommend changing the camera capture mode to "Most Compatible". To change this go to Settings > Camera...

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My Cut or Alignment Is Off When Printing 2x6 Strips

If your 2x6 photo booth strips are not cutting correctly, are slightly off-center, or the print alignment does not match your template, the adjustment should be made in your photo booth app, not through AirCastPro. AirCastPro sends the print job to your printer, but the layout, strip position, margi...

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