AirCastPro AirCastPro Support Center Knowledgebase
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Where can I get support?

AirCastPro is available from a limited number of authorized dealers and must pass a rigorous, in-depth service certification in order to become an authorized dealer. In other words, our dealers are experts when it comes to all things AirCastPro. Co

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Cannot connect to AirCastPro Hotspot in heavy wifi traffic areas (iOS) - Unable to join the network

If you are receiving the below error when connecting to AirCastPro, disable private wi-fi address. Unable to join the network "AirCastPro"This network is operating on Wi-Fi channels in use by several other nearby networks. Disable Private Address in Settings -> Wi-Fi -> tap the ‘i’ icon next t...

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No AirCastPro network found or "Cannot join the network AirCastPro" (AirCastPro II Express Edition Hardware)

If your AirCastPro II Express hardware repeatedly returns a "Cannot join the network AirCastPro" or the AirCastPro network is not visible, please contact your reseller for service.

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AirCastPro™ II vs. AirCastPro™ II Express Edition: What's The Difference?

The Global Chip Shortage has affected everyone from auto manufacturers to cell phone makers. We've done our best to balance cost and supply, but the shortage has inevitably forced us to move to a new hardware platform sooner than planned. Introducing AirCastPro™ II Express Edition hardware   AirCast...

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Where do I go to setup my AirCastPro™?

Once you have joined the AirCastPro™ wireless network open your browser and go to http://AirCastPro.local or http://192.168.4.1  

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I setup my printer with AirCastPro™ but I can no longer print.

The most common cause for this is changing the USB port your printer is plugged into. Remove and re-add your printer by going to the setup and configuration page at http://AirCastPro.local or http://192.168.4.1

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When printing to my HiTi P520/525 printer print jobs do not leave the print queue.

Upgrade your HiTi P520/525 to the latest firmware.

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Forgot Administrator Password: How to reset

Applies to AirCastPro v1 and AirCastPro II Forgot your Administrator Password?

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I am having trouble connecting to my mobile hotspot.

We recommend removing any special characters and spaces from your hotspot name (SSID) and password. Ensure the external wifi dongle is attached (see below).

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What is the best setup for printer pooling?

If you have two different printers, always add the fastest (primary) printer first. Also for printer pooling to activate you need to send several photos at one time.

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The external wifi dongle does not appear to be working.

Be sure the wifi dongle you received with your AirCastPro™ is plugged into the port shown below. The wifi dongle will only work in this port.

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What Printers will AirCastPro™ support?

AirCastPro™ supports the following printers: Sinfonia™, Citizen™, Mitsubishi™, Hiti™, FujiFilm™, and DNP™.

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What platforms does AirCastPro™ Support?

AirCastPro™ supports iOS, Android, Mac, Windows

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Printing Issues

I can’t Print! There are several possible reasons why you may not be able to print with your AirCastPro™. This article covers several common issues.

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Getting mDNS Resolution to work on Windows

If you are having trouble connecting to AirCastPro using the http://AirCastPro.local address with your Windows web browser, there are a couple of ways to fix this.   Install iTunes iTunes installs Apple's Bonjour for mDNS resolution with iTunes.   Install Bonjour If you don't want to instal

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AirCastPro/AirCastPro II Replacement Power Supply

We recommend the CanaKit power supply as a suitable replacement for your AirCastPro/AirCastPro II unit.  The CanaKit power supply is rated @ 2.5A and can handle the substantial power draw when using several USB devices. Your AirCastPro/AirCastPro II can suffer from erratic behavior if it does not ha...

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